Customer Delight vs. Customer Satisfaction
Customer delight is the process of surpassing customers’ expectations to build a long term, positive experience around your product or service and brand. Customer satisfaction happens when you simply meet customers’ expectations.” (1)

Now that we have a better idea of who our clients are, we need to do some market research. What is Market Research? It is the means to meet your clients where they are. In a world that is increasingly going online and therefore creating huge opportunity that is not geographically bound to the area or country that your business is in…

JacciR Design

JacciR Design is a virtual studio, making use of the best of social media platforms to reach, chat to, and design for, my clients.

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